Frequently Asked Questions

Find answers to common questions about Royal SKM

Download Help

Detailed guides for APK install, iOS Web App setup and version troubleshooting.

Download Guide

Payments

KBZ Pay, WaveMoney, USDT flow, timing and failed payment troubleshooting.

Payment Guide

Safety

Official domains, verified support contacts, fake-link detection and safe access tips.

Safety Guide

Account

How do I create an account?

You can create a RoyalSKM account in two ways:

Via Telegram Bot:

  1. Open the Telegram bot and tap "Register New Account"
  2. Enter a username (6-32 characters, letters, numbers and _ only)
  3. Set a password (6-32 characters)
  4. Once registered you can log in and start playing

Via Website:

I forgot my password. What should I do?

If you forgot your password, contact our support team to reset it.

Please have the following information ready:

  • Your registered account name
  • The Telegram account linked to your profile
  • Recent deposit or gameplay activity for verification
How do I link my Telegram account?

To link your Telegram account:

  1. Log in to the game
  2. Go to "Profile""Security"
  3. Tap "Link Telegram"
  4. A link will appear — tap it to open the Telegram bot
  5. Confirm the link in the bot

Once linked you will receive deposit and withdrawal notifications via Telegram.

Deposit

What payment methods are available?

RoyalSKM supports the following payment methods:

  • KBZPay — the most popular mobile wallet in Myanmar
  • WavePay — fast and convenient e-wallet
  • USDT (TRC20) — cryptocurrency deposit

All deposits are instant and there are no fees.

If you would like to deposit using another cryptocurrency, please contact our support team:

How do I deposit?

We support KBZPay, WaveMoney and USDT (TRC20).

Step-by-step deposit guide:

  1. In the game lobby tap the "Deposit" button
  2. Choose a payment method (KBZPay / WaveMoney / USDT)
  3. Select the amount you want to deposit
  4. Copy the displayed account number or wallet address
  5. Open the relevant platform (KBZPay / WaveMoney / Crypto Wallet) and transfer the funds
  6. After transferring, take a screenshot
  7. Return to the game and upload the screenshot
  8. Submit the order

Order verification: We use both automatic confirmation and manual review.

If you have questions about your order or need another payment method, contact our team:

My deposit didn't arrive. What should I do?

If your balance hasn't updated after depositing:

  1. Wait 1-2 minutes — a slow network can cause a slight delay
  2. Close and reopen the game — then check your balance
  3. Contact support — provide the following details:
    • Deposit amount
    • Payment method used
    • Time of payment
    • Screenshot proving the payment was successful

We will investigate and resolve the issue as quickly as possible.

What is the minimum deposit?

Minimum deposit amounts:

  • KBZPay: 5,000 MMK
  • WavePay: 5,000 MMK
  • USDT: 5 USDT

Withdraw

How do I withdraw?

How to withdraw:

  1. Open the game and tap the "Withdraw" button
  2. Choose a withdrawal method (KBZPay / WavePay / USDT)
  3. If this is your first withdrawal, link a receiving account
  4. Enter the amount
  5. Confirm and wait for processing

Withdrawals typically arrive within 5-30 minutes. During busy periods it may take a little longer.

How long does a withdrawal take?

Estimated withdrawal times:

  • Normal: 5-30 minutes
  • Busy periods: 1-2 hours
  • Large amounts: manual review may be required, up to 24 hours

If your withdrawal has not arrived after 24 hours, please contact support.

Are there any withdrawal fees?

RoyalSKM charges no withdrawal fees!

You receive the full amount you withdraw — the platform does not deduct anything.

What is the minimum withdrawal?

Minimum withdrawal amounts:

  • KBZPay: 10,000 MMK
  • WavePay: 10,000 MMK
  • USDT: 10 USDT

Game

What games are available?

RoyalSKM currently offers:

  • Shan Koe Mee — the most popular traditional Myanmar card game
  • Buu Gyi — multiplayer card game
  • Fish — arcade game with jackpot
  • More games — coming soon...
How do I play Shan Koe Mee?

Quick overview of Shan Koe Mee:

  1. Each player is dealt 3 cards
  2. Card face values are added together (only the last digit counts)
  3. The highest score wins
  4. Special hands (three-of-a-kind, straights, etc.) earn bonus payouts

For detailed rules, check the "Game Rules" section inside the game.

The game won't load. What should I do?

If the game won't load or freezes:

  1. Refresh the page — close and reopen the game
  2. Clear cache — clear your browser cache and try again
  3. Check your network — ensure you have a stable internet connection
  4. Switch browser — we recommend using Chrome
  5. Play via Telegram — tap "Play in Telegram" from the bot

If none of the above work, contact our support team:

Referral

How do I invite friends?

How to invite friends:

  1. Log in to the game and tap the share button in the top-right corner
  2. Your unique referral link will be automatically copied
  3. Share the link with your friends

Reward: You earn commission on the daily deposits of every user who registers through your referral link!

What are the referral rewards?

Referral rewards include:

  • Commission every time your referred friend deposits
  • Real-time tracking in the "Referral" section of the game lobby
  • Commission can be withdrawn instantly at any time
  • The more friends you invite, the more you earn

For detailed commission rates, check the "Referral Center" inside the game.

Other

When is support available?

RoyalSKM support is available 24 hours a day, 7 days a week.

Send a message through the Telegram bot and our team will respond as quickly as possible.

Is RoyalSKM safe?

Yes. RoyalSKM is an official gaming platform and your funds are secure:

  • Instant deposits, fast withdrawals
  • Encryption technology to protect your account
  • 24/7 customer support
  • Trusted by thousands of players in Myanmar

If you are unsure, try with a small amount first.

What is the official website?

Official RoyalSKM addresses:

Warning: Only the addresses above are official. Beware of fake websites.

How do I become an agent?

Benefits of becoming a RoyalSKM agent:

  • High commission rates
  • Dedicated agent dashboard
  • Manage your team members
  • Withdraw earnings daily

For full details visit the Agent page or contact the agent support bot:

Can't find your answer?

Our support team is available 24/7 to help you